Shipping and Return
1. Order Processing Time
All our orders are processed and shipped out within 1-2 business days.
After the order is shipped out and received by the carrier, we will update you with a Track-and-Trace code with which you can follow your package and see the remaining shipping time.
Please allow 24-48 hours for the tracking information to update.
2. Shipping Address Changes
If you would like to change the shipping address for your order, please contact us by email and include your new shipping address. Once the order is shipped, we can not alter the shipping address anymore.
3. Shipping Methods, Costs, and Delivery Times
All items include shipping costs, and the shipping method will be standard shipping. The time required for different regions is different. We will try to update the order in time.
Since the order is carried out by standard shipping, standard shipping means shipping by the airline, the general time is: 2 - 4 weeks, depending on the arrangement of the shipping company and whether there are other emergencies, such as natural disasters, etc.
For individual regions such as Russia and Ukraine, it takes longer (about 20-30 days)
We do our best to keep your order up to date.
4. Shipping Restrictions
Sadly, we are unable to ship your order to a PO BOX or to a MILITARY ADDRESS
5. Packages Damaged, Lost, or Missing While in Transit
If you have a suspicion of your parcel being lost or missing while in Transit, please contact us by email. We can contact the shipping company to investigate the issue.
If your package has indeed gone missing, we will send you a new one free of charge or send you a full refund.
If your package has arrived damaged, contact us and we will provide a replacement or refund as soon as possible.
6. Returns and Refunds
6.1 Return Due To Change of Mind
theadolife.com will happily accept returns due to a change of mind as long as the request is received by us within 30 days of you receiving the item.
The item must be returned to us in the original packaging, unopened, and unused.
The return shipping costs will be paid by the customer. Once we receive the package, the refund will be processed and you will receive the full value of the product as a refund.
7. Customer Service
For questions, support, or problems, please contact us by email at email@example.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. Please note that returns will need to be sent to the following address for the supplier.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.